I have to give a quick thumbs up to the customer service at the switch center for Sovereign Bank.

I recently decided to switch banks since my previous bank doesn’t have any branches near me enough for any quick runs to the ATM, and such. I chose Sovereign because there’s a branch near me, near Melanie, and at every CVS, so it’s pretty easy to avoid ATM fees wherever I go.

Well, in setting up my account (my sister, who works for the company, did most of the work) I’ve had the pleasure of dealing with their “switch center”. This is a line of their customer service specifically created to assist new customers with setting up their new accounts and direct deposits. They have been very kind and helpful in getting everything covered. It’s been amazingly comforting. What’s even better is there’s no menu system when I have to call them. I just get forwarded straight to a human being. Sweet.

Thank you, Sovereign Bank and thank you to my assigned rep, Debra.