Here’s the latest in my weekly column on Neowin:

…With laughter in the background, my blood pressure rising, and an excessive amount of gratitude being given, the woman on the other end did everything from getting my console ID and serial number to having me clear my cache. The last step, by the way, involves losing all the game updates I ever downloaded, so every game I play now has to be updated, again. Best of all, none of this worked. I’m starting to really hate you, Microsoft.

After 30 minutes of complete failure, my case was moved up to a supervisor and she was the most useless of them all. At least the first representative admitted she knew nothing. This wonderfully useless supervisor simply asked me to fax over a copy of my receipts for when I exchanged my Xbox 360 at Best Buy. Slight problem: I don’t own a fax machine and, right now, I don’t have a printer to scan with. She advised me to use my “digi cam” to snap a photo of the receipts and use FaxZero.com to send the photo over. She was about to hang up when I kindly reminded her that she needed to tell me the number to fax it to. Slight oversight on her part, huh?…

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