Customers: The WTF Edition
Welcome to the Customers: WTF Edition.
Customer #1:
This woman purchased a television, four year warranty, screen cleaner and basic installation. She paid $1521 for everything. She came in wishing to return the TV and warranty so she could choose a different model. On the return part of the transaction she couldn’t understand why she wasn’t getting the full $1521 back. It took me more than ten minutes to explain to her that if she’s not returning everything on the receipt, she’s not going to get the full amount of money she paid back. That didn’t work, so then I explained to her that she was keeping $150 worth of merchandise and that’s why her refund was $150 less than what she paid. She still didn’t get it. I still don’t know how I managed to convince her we weren’t ripping her off and that it’s simple common sense we wouldn’t give her money back for product she wasn’t returning, but she finally got it.
Customer #2:
I was simply on may way to buy lunch. Unfortunately, this means traversing the parking lot where the species Customericus Retardus tend to gather. The following is the conversation I had:
Customer #2: You know, they should rename the store from Best Buy to Best Lie
Me: Ooooook
Why was that even necessary?
Filed under: Journal
Maybe the customer was just expressing the frustration that many of us feel with the corporate policies of big box electronics retailers who attempt to keep their customers ignorant and their margins high?
Here’s an example: you work in the TV department. When was the last time you made a concerted effort to educate someone about digital broadcast TV (ATSC) and the therefore the types of content available to them for free on their ATSC-tuner equipped HDTV? Do your customers KNOW that they can watch the Sunday game in glorious HD without paying the cable company or a satellite provider a single dime?
Think on it…
Actually, “Smartass”, I’m well known throughout the store for giving on the spot HD lessons to anyone who needs it. I’m probably better at educating than selling. That’s why it’s always good to know the person before assuming they don’t do something.
I can relate to that feeling about customers who don’t always understand things that seem common sense. I had a guy call me and wonder why his FAX MACHINE couldn’t work WIRELESSLY. as in the fax machine would somehow connect to his laptop wirelessly since he had a wireless card and be able to dial out…he finally understood it needed that phone line. lol
then I had a guy call in for help burning DVDs.
he’s like “you’re one of those tech support guys right?”
“thats correct sir.”
“so you could help me setup my dvd burner right? What time do you get off work.”
“Midnight sir.”
“Oh thats plenty of time.”
“Well actually sir thats outside of our support boundaries. What i can do is provide you with the number of your computer manufacturer and they will be able to assist you in fixing your DVD drive.”